FAQ
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How Do You Use an Eternal Air Warmer?
Warning: Electric Device and Risk of Shock. Do not Cover Device While Plugged in.
1. Unscrew cap on the new fragrance bottle.

2. Insert fragrance bottle into warmer until secured. The lines on the bottle will be visible through warmer window.

DO NOT TURN THE REFILL OR WARMER SIDEWAYS OR UPSIDE DOWN, KEEP THE UNIT AND REFILL UPRIGHT. LEAKING CAN OCCUR.
3. Adjust the warmer to desired intensity. 1=Low, 5=Max.

4. Plug warmer upright into the outlet. Plug can be rotated 90 degrees if needed 
How Does an Eternal Air Plan Work?
It’s simple. You sign up by selecting a plan that fits your home/office needs and create an account with your shipping address and billing details. We ship you the warmer(s) and fragrance(s) in your first order. Then we bill and ship you new fragrance(s) for your warmer(s) every month after, like a subscription. You can cancel anytime.
I’m worried about toxic chemicals, are your fragrances natural?
Our fragrances are made with natural essential oils and safe synthetic ingredients. 

Essential oils are pure liquids containing aroma compounds that are removed from the seeds, flowers, leaves, roots, and stems or bark of plants through methods such as distillation, expression or extraction.

These oils carry the distinctive essence, or fragrance, of the plant it was made from and are frequently used in perfumes, flavorings and medicines. The only way to make fragrances naturally is with pure essential oils.

Because essential oils are not available for every scent we'd like to use, we draw on synthetic aroma ingredients which come in powder or liquid form.

We use these concentrated compounds when no essential oil is available. We adhere to the strict RIFM (Research Institute for Fragrance Materials) standard regarding fragrance safety. 

While our products aren’t toxic, we don’t recommend ingesting fragrances.
What plan should I sign up for (how many warmers do I need?)
We recommend the Cozy Home Plan for spaces under 1,000 square foot, the Growing Family Plan for spaces over 1,200 square foot, and Build Your Own plan for spaces over 2,000 square foot. Keep in mind one warmer will cover a small to medium size room. Depending on air flow, humidity, and air quality, your fragrance may be weaker or stronger. Please adjust the small dial on the warmer to level 5 if your fragrance is weak, and to level 1 if your fragrance is too strong.

What if I want to change my plan?
If you want to change your plan, please follow these simple steps:

1. Contact our Customer Experience team by filling out this form.
2. Enter your email address.
3. For the ‘Is the email above associated with your Eternal Air account?’ drop-down menu, choose ‘Yes’ or 'No.'
4. For the “Plan” field, choose your new plan choice.
5. For the “Fragrance” field, choose your new fragrance(s) with your plan.
6. Click the blue ‘Submit’ button, and one of our Customer Experience associates will update your account with the new plan.

What if I want to change my shipping date? 
If you want to change your shipping date, please follow these simple steps:

1. Contact our Customer Experience team by filling out this form.
2. Enter your email address.
3. For the ‘Is the email above associated with your Eternal Air account?’ drop-down menu, choose ‘Yes’ or 'No.'
4. For the “Shipping Date” field, choose the new date you want your fragrance shipped on. Please keep in mind we ship every Tuesday and delivery may take a few days.
5. Click the blue ‘Submit’ button, and one of our Customer Experience associates will update your account with the new ship date.
What if I don’t like a fragrance? 
If you don’t like a fragrance, please follow these simple steps:

1. Contact our Customer Experience team by filling out this form.
2. Enter your email address.
3. For the ‘Is the email above associated with your Eternal Air account?’ drop-down menu, choose ‘Yes’ or 'No.'
4. For the “Fragrance I dislike” drop-down menu, choose the fragrance.
5. For the “Please Explain Why” field, please enter in a brief description explaining why you dislike the fragrance.
6. For the “Choose Replacement” drop-down menu, please choose a replacement fragrance.
7. Click the blue ‘Submit’ button, and one of our Customer Experience associates will update your account (so you never receive the disliked fragrance again) and send out your new fragrance.

What if I want to cancel? 
You can cancel your account at any time 1 day before your next ship date, please follow these simple steps:

1. Contact our Customer Experience team by filling out this form.
2. Enter your email address.
3. For the ‘Is the email above associated with your Eternal Air account?’ drop-down menu, choose ‘Yes’ or 'No.'
4. For the “Account Update” drop-down menu, choose “Account Cancellation”.
5. For the “Please Explain Why” field, please enter in a brief description explaining why you want to cancel your account.
6. Click the blue ‘Submit’ button, and one of our Customer Experience associates will cancel your account.
Why do you ship a new fragrance each month?
Studies show being exposed to the same fragrance, over time, diminishes the perception of the fragrance. To keep your house smelling fresh and clean, a new fragrance should be introduced every 30 days. If there’s a fragrance you like, you can switch back to it after a 30 day break. 
Are there any safety concerns?
CAUTION: EYE IRRITANT. Avoid contact with eyes. DO NOT ingest. Use in well ventilated areas.

FIRST AID: If in eyes, rinse eyes with water. Remove any contact lenses and continue to rinse eyes for at least 15 minutes. If swallowed, DO NOT induce vomiting. Call a physician or Poison Control Center immediately. Contains fragrance oils. Wash hands after handling.

How can I tell which fragrance is in my warmer?
On each bottle, there’s a code to determine the fragrance. Please go to our Fragrance page and we list the number associated with each fragrance.

ID #1 - Cucumber and Cool Melon
ID #2 - Thai Coconut & Zesty Lime
ID #3 - Sweet Apples & Bourbon
ID #4 - Aged Whiskey and Cedarwood

Fragrance Strength
Our fragrance strength is a basic visual guide to how strong the fragrance will be.  The range is from one tree to four trees.  One tree is a very light fragrance that would be good for small enclosed rooms and will not overpower a room.  Four trees are our most potent fragrances that are best used in larger rooms and have a strong fragrance.

Our fragrances do not contain any of the harmful chemicals such as Phthalates, therefore no chemical smell accompanies our fragrances.  You will be able to enjoy only the custom hand curated fragrances.

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Made with ♥ in San Luis Obispo, CA
(Voted #1 Happiest City in America!)
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